However, before that, you really need to find out what OS the STEASYS2TC uses because that will make a big difference to the decision as to how to recover. It is even possible that the automatic recovery on that model works. You need to do some research on the web about “altos easystore 2 terabyte” or STEASYS2TC and see if there are other recovery tales for that model in the forums. The first part of that search is to find out the proper way to refer to this model. All the easy stores have similar names so you need to be able to exclude the others as much as possible.

Now, on the plus side, RAID10 is an incredibly tough format which can survive multiple drive failures. So it is highly likely your data is on those disks – as long as you don’t wipe it. The problem is using an OS to access them out of the box that can read the drives and will be kind to them. So you need to know a bit more about this box, and the underlying OS used will tell you a whole lot. It doesn’t remove all issues, and a significant one is whether it uses software or hardware raid. I understand that hardware raid can present a real problem for data recovery if the hardware has failed as the disks may not be readable by a software raid controller. This is a very strong case for getting a complete low level backup of each drive before you try rebuilding.

Oh – and if you take the drives out make sure you remember the order so you can put them back in in exactly the same order. The order matters a lot.

The Serial numbers and SNID’s (Altos easystore s/n: STEASYS2TC907008D31800 and SNID: 90700225918), are rejected by the Acer web site and they ask whether it’s an H340, H341 or H342, which it does not say anywhere.

The only other info on the box is:
Model:- NS04: – 41108 – ACE(Altos easystore)
Part NUmber: – LA.DISKS.001

Does that throw any light on it?

is this a WHS based aspire easystore? If so you will need to investigate WHS disk recovery, but it is worth noting the WHS is essentially just a slightly crippled W2003 server. All of the bits are there and add ins can reveal a lot – including the conventional windows desktop, start menu, etc. Of course installing add ins now involves writing to the disk, so it might be disastrous now.

My understanding is that WHS is very smart about disk failures, but I have not yet had to test that understanding.

JGB

Easystore configured as RAID10. This morning no access to data shares and the web management page shows all four drives but has defaulted to System Initialization. Haven’t touched it, except to shut it down.

Just wanted to check that the same process work to recover data from a RAID10?

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I had the problem of a dead Easystore after a power failure. After that I did all the tricks described by Jonathan except for one little stupid thing. I recreated the raid array using –create –assume-clean and after that pressing the little “Y” button.
My computer is now trying to retrieve data using Photorec. So far a few photo’s are back, but not the majority (nevertheless, Photorec is only at 25% so I have good hope). Anyway, there’s a lot of other data on the discs so I wish I could access the drive as a normal raidset again.
Is there a any change to recover from my stupid action and if so, do you know how?

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